Head of KAM France
Agicap
Lyon, France
Posted on Jan 8, 2025
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
As Manager, you will oversee the Account Management team (12 people) in a fast-growing scale-up. Your primary mission is to drive customer satisfaction, retention, and growth. Your ability to manage clients, AM teams and to exchange with all Agicap stakeholders, but also to be data and tool oriented are necessary skills to ensure your success in this key role.
Your missions :
Team Management & Leadership
- Recruit, train, and manage a team of 12 people to ensure their growth and to provide the best services to our clients
- Foster a culture of excellence and energy within the teams
- Set clear objectives for the team and monitor performance through key KPIs.
Client management and business sense
- Define and deploy upsell strategies, from onboarding to run phases
- Define and deploy retention strategies, from onboarding to run phases
- Track client satisfaction and value perception. Make adjustments to the ongoing strategic approach
- Provide timely report regarding service issues or customer concerns
- Handle clients complaints, provide appropriate solutions within time limits and follow up to ensure resolution
Data Analysis and Reporting
- Track and analyze critical KPIs: Net Revenue Retention (NRR), churn, customer satisfaction (CSAT/NPS), etc.
- Prepare regular performance reports and strategic recommendations for senior management.
- Use our CRM & data tools and make proposals to continuously improve them
- Continuously share feedback and improvements of our tools and processes to the CS ops
Product focus
- Manage customer feedback and communicate Clients’ needs (evolution, new features, etc.) and issues (platform bugs, data integrity, etc.) effectively to the Tech and Product teams
What we are looking for :
- At least 3+ years of teams management
- At least 5+ years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
- Good working knowledge of SMEs
- Strong team-building and management skills to achieve ambitious goals, Ability to manage change in a positive manner, Excellent presentation and communication skills and presence
- Ability to handle complex negotiations and build long-term client relationships.
- Good technical skills (xls) or ability to quickly learn technical concepts
- Excellent time management and ability to thrive under pressure.
- Comfortable with working in a fast-paced and dynamic environment
- KPI oriented
- Fluent in English and French
Thank you!