Customer Success Manager
Contguard
Administration
Istanbul, İstanbul, Turkey
Posted on Monday, July 12, 2021
Qualifications
- Account management - account planning, proactive client communications, issue remediation and containment, on-going commercial management
- Commercial Planning - shipment forecast and revenue forecast; commercial renewals, new opportunity identification; Pipeline and activity management in CRM
- Program management – Guide customers through program setup (Route, escalation procedures), expectations and change management procedures; coordinate involvement of internal resources (mainly sales, operations and accounting)