We are seeking a proactive Customer Service Specialist ready to make an impact with our leading SaaS solution. This is a fantastic opportunity to join our Customer Experience team and contribute to its success. In this dynamic role, you will maintain close communication with customers to boost their engagement and satisfaction. You’ll also play a key role in empowering our customers to become product experts by delivering the right information effectively and at scale.

• Assist customers with a variety of inquiries, ensuring prompt and effective resolution.
• Enhance the customer experience by promoting the value of our product through exceptional service.
• Address and resolve customer complaints, continuously seeking ways to improve satisfaction.
• Collaborate with the Technical Account Management and Engineering teams to handle complex issues.
• Extend our internal and external knowledge-sharing base.
• Ensure all content is aligned with our brand voice, values, and messaging guidelines.
• Act as a key liaison between internal teams, fostering communication and contributing to product development.

• A minimum of 2 years of experience in B2B customer service or support, ideally within the SaaS industry.
• Near-native fluency in German (both written and spoken), coupled with strong proficiency in English.
• Highly empathetic, with exceptional interpersonal skills.
• Strong service orientation, consistently prioritising customer needs.
• Excellent organisational skills with a keen eye for detail.

• Accelerate your career growth by joining Europe's leading workplace management software company.
• Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
• “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
• Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
• Co-working budget: Take a spot in a modern co-working space around your corner.
• Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
• Access to cutting-edge technologies, high levels of autonomy, and international working environment.

Here at deskbird, we help companies all around the world manage the challenges of hybrid work. With our people-centric software solution, employees can see when their colleagues come to the office and book a desk. Admins get office insights and analyses. We are one of the fastest-growing SaaS startups and a remote-first team consisting of international and diverse talent from 22 different nationalities with hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.