We are seeking a proactive Customer Success Manager to drive our expansion in the DACH market with our cutting-edge SaaS solution. In this role, you'll take ownership of key accounts, empower customers to become product experts, and collaborate with our Sales Team on upselling opportunities. As part of deskbird, a fast-growing tech company, you'll have numerous opportunities for rapid professional growth and career advancement.

• Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.
• Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
• Lead and manage customer projects, from planning through execution to ongoing support.
• Organise and facilitate customer meetings, project kickoffs, and training sessions.
• Partner closely with Sales and Account Management to identify growth and upsell opportunities within existing accounts.
• Serve as the key point of communication between internal departments and customers, contributing to product improvement.
• Customise and optimise customer systems to fit their specific needs.
• Bring fresh ideas and strategies that align with deskbird's vision and values.

• Minimum of 2 years' experience in a B2B customer success role, ideally within the SaaS industry.
• Proven ability to quickly build trust with B2B clients, focusing on delivering business value.
• A customer-first mindset, known for your empathetic and service-oriented approach.
• Strong problem-solving abilities with a focus on practical, positive solutions.
• Excellent interpersonal and communication skills to effectively collaborate with internal teams and senior management.
• Native-level fluency in both written and spoken German, with strong proficiency in English.

• Accelerate your career growth by joining Europe's leading workplace management software company.
• Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
• “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
• Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
• Co-working budget: Take a spot in a modern co-working space around your corner.
• Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
• Access to cutting-edge technologies, high levels of autonomy, and international working environment.

Here at deskbird, we help companies all around the world manage the challenges of hybrid work. With our people-centric software solution, employees can see when their colleagues come to the office and book a desk. Admins get office insights and analyses. We are one of the fastest-growing SaaS startups and a remote-first team consisting of international and diverse talent from 22 different nationalities with hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.