At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

We are looking for an Account Executive to join our fantastic operations team to, you will take ownership over the day-to-day support of customers in your geographical area, You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.

Responsibilities

• Build relationships with Florence users at care homes and various care settings in order to deliver exceptional customer service
• Support in identifying opportunities for healthcare professionals within your region as well as ensuring that clients' needs are fulfilled with adequate staffing numbers
• Work with a close-knit team to drive Florence performance and adoption across your geographic territory
• Support the Regional Account Managers with ensuring all clients reach successful onboarding and retention as Florence customers
• Engage with active clients, whilst also focusing on re-engaging with churned clients
• Attend to all general enquiries received via email, telephone and our live chat
• Consistently reach and exceed monthly team KPIs
• Become an expert in your marketplace and contribute to business plans and growth strategies
• Contribute to the overall success of the team and reaching business targets
• Communicate with clients to get a clear view on their hiring needs and organisational goals