At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

Find out more about our mission to make care outstanding at www.florence.co.uk/about-us

We are looking for a skilled Credit Controller to become a valuable member of our dynamic finance team and contribute to our exciting growth. This position is perfect for a motivated, junior professional who is eager to advance in their career and join a forward-looking company that will support their professional development.

RESPONSIBILITIES:

• Performing detailed bank and customer account reconciliations to ensure accurate and up-to-date financial records.
• Demonstrating exceptional problem-solving skills by promptly and effectively resolving customer queries and concerns, ensuring a high level of customer satisfaction.
• Actively managing various finance inboxes to efficiently handle incoming requests and inquiries, maintaining an organised and streamlined workflow.
• Providing accurate and timely statements to customers, ensuring transparency and clarity in financial transactions.
• Taking responsibility for maintaining and updating client records, ensuring that all relevant information is accurately recorded and readily accessible for future reference.
• Collaborating closely with Regional Account Managers, Account Directors and wider Operations team o ensure timely and successful debt collection, contributing to maintaining a healthy cash flow for the organisation.
• Preparing ad-hoc reports for customers when needed, catering to their specific requirements and providing valuable insights into their financial data.
• Executing daily downloads directly from the bank and allocating payments accurately, maintaining the integrity and completeness of financial transactions.
• Working diligently to achieve monthly cash collection targets, contributing to the financial stability and growth of the organisation.