At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

We are looking for an experienced Regional Account Manager to join our fantastic operations team to focus on building, maintaining and nurturing our health and social care clients, across the South of England. You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.

Responsibilities

• Taking ownership of your geographic region and managing the portfolio of clients within it, whilst being responsible for shift numbers in your region.
• Managing the whole Florence experience from delivering training, seeing a client through to success phase and focusing on retention.
• Building relationships with Care Home Managers, Owners, HR, Finance and Operations professionals.
• Monitoring the performance of your region, identifying at-risk clients and re-engaging churned locations.
• Using feedback from frontline users to guide product development.
• Become an advocate for the Florence app & platform, managing a product adoption rate of 90%
• Working collaboratively with internal teams and stakeholders (Sales/Marketing/Worker Onboarding) to ensure your geographic region grows inline with company targets.
• Delivering on monthly company targets for your allocated region
• Maintain exceptionally strong relationships and loyalty amongst clients and key stakeholders in your region