Member Services Advisor
Gravie
This job is no longer accepting applications
See open jobs at Gravie.See open jobs similar to "Member Services Advisor" AXA Venture Partners.Minneapolis, MN, USA
Posted on Jul 25, 2024
We’re looking for passionate customer-centric folks to join our Gravie Care Advisor team. Primary responsibilities for this position include providing prompt and excellent service for our members and providers through inbound and outbound calls and emails. Calls will be focused around helping members shop for an Individual Health Plan. While shopping, you would assist members with benefit questions, conduct plan comparisons and offer recommendations based on the individual need. We also assist with the application and premium payment inquiries. Following the 8 week onsite training, employees who meet Work From Home requirements can transition to a hybrid model where they come to the Bloomington office as needed.
You Will:
· Go above and beyond to provide the member or provider with a simple and seamless experience.
· Courteously respond to member and provider inquiries via inbound call or email.
· Proactively serve members through outbound emails and calls.
· Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
· Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller’s inquiries.
· Demonstrate empathy and active listening in each interaction with the caller.
· Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.
· Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs.
· Be able and willing to maintain a highly structured work schedule. Overtime hours, including early morning, evening or weekend time may be required during peak season November - March.
· Demonstrate commitment to Gravie CARE (Compassion, Advocacy, Resolution, Education) service model and the Gravie company-wide core competencies of being authentic, curious, creative and outcome-oriented.
You Bring:
· A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy
· Strong written and verbal communication skills and ability to summarize information effectively
· Excellent reliability and ability to adhere to a structured schedule
· Strong attention to detail and organizational skills
· Experience entering/updating data in electronic systems
· Proficient computer navigation, including toggling between multiple systems and platform, as well as typing skills
· Ability to be self-driven and work effectively with many types of individuals
· Ability to learn quickly and consistently follow a process, through accurately and in a timely manner
· Proven ability to get results and thrive in an ever-evolving environment
Extra Credit:
· Previous health insurance experience
· Prior customer service or call center experience
· Familiarity with Microsoft Office, Google Suite
Requirements:
· Complete 8 weeks of onside training, including successfully passing the exam and obtaining State Health Insurance Producer license. Licensing and exam fees are paid for by Gravie and the exam must be passed in a 2 week timeframe.
· Commit to a set weekly schedule of 8am-4:30pm CT during the training period and a 40-hour per week schedule between the hours of 7am and 7pm Central Time following training.
Compensation and Benefits:
Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.
About Us:
We’re Gravie, and we are building the health plan of the future. For the past few decades, the health insurance industry has evolved to serve the needs of employers, insurance companies, brokers, and (sometimes) doctors and hospitals. The needs of the consumer, however, have largely been left out of the equation. We’re changing that. We are rebuilding the entire health insurance stack, with the consumer as the central focus. Our goal is to create a health plan that people can love.
This job is no longer accepting applications
See open jobs at Gravie.See open jobs similar to "Member Services Advisor" AXA Venture Partners.