Summary

The Cloud Operations Deployment Manager is responsible for coordinating FINEOS Cloud deployments for our customers and all aspects of operations management of the FINEOS Cloud for their pre-production and production environments. This role requires a blend of project management, technical understanding, organization skills, and good communication to ensure that the customer’s deployment goals are met within the established timelines.

The CODM partners with various FINEOS teams like deployment engineers, support engineers, product management and engineering, as well as our customers teams to provide the customer with an excellent experience.

This role generally works a standard business week, but occasional weekend work and / or on-call rotations may be required. A flexible schedule is required as most releases occur outside of regular business hours.

Responsibilities (Other duties may be assigned.)

· Manage Production Deployments

· Responsible for the overall success of named customer deployments as single point of contact during the deployment period

· Build and maintain well established relationships with key customer stakeholders

· Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time

· Manage Customers to ensure all teams are aligned and deliverables are met.

· Maintain project tracking and customer issue documentation within appropriate systems and databases

· Release Management including Change Management

· Continuous improvement of Release Standards and Processes

Education and/or Experience

· A college degree or equivalent work experience

· 2+ years of relevant work experience in Change and Release management

· Prior experience in cloud, networking, security products and enterprise network infrastructure a plus

Knowledge, Skills and Abilities

· Strong verbal and written communication skills

· Ability to work on multiple projects simultaneously

· Ability to present to a large audience and facilitate calls of that size

· Strong project management and organizational skills

· Knowledge of AWS: CloudFormation, EC2, S3, EMR, ECS, ECR, CodeDeploy, Autoscale, Cloudwatch

Technical Skills

· AWS Cloud Practitioner certification preferred

· Strong knowledge of specific technologies is ideal:

o Databases: DB2, Oracle, SQL Server

o Atlassian Products: Confluence, Jira

Language Skills

· Ability to speak the English language proficiently, both verbally and in writing

Travel Requirements

· This position may require up to 10% travel based on business need

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Employee works primarily in a home office environment.

· The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements

· Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

· Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.

· Must be legally eligible to work in the country in which you are hired.

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.