Phenom People is looking for a full-time Customer Success Manager to join our Customer Support team in Visakhapatnam, Andhra Pradesh, India.

The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by providing exceptional customer service and support. The successful candidate will be a strong communicator, have excellent problem-solving skills, and be able to work independently and as part of a team.

Responsibilities:

• Manage customer relationships and ensure customer satisfaction

• Respond to customer inquiries and complaints in a timely and professional manner

• Identify customer needs and provide solutions to meet those needs

• Monitor customer feedback and provide feedback to the appropriate departments

• Develop and implement customer service policies and procedures

• Track customer service metrics and report on trends

• Collaborate with other departments to ensure customer satisfaction

• Develop and maintain customer service training materials

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field

• 5+ years of customer service experience

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

• Knowledge of customer service best practices

• Proficiency in Microsoft Office Suite

• Ability to work in a fast-paced environment

Basic Qualifications:

• 4+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management

Preferred Qualifications:

• 6+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management.
• Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
• Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
• Strong verbal and written communication skills
• Experience in providing trainings, demos, and participate in webinars/conferences

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.

Here's how an Opportunity with PHENOM is Beneficial:-

• You will get to work with Best In Industry Class of Talent
• You will get to work on latest cutting edge technologies
• You will experience working in a fast-paced & challenging environment
• You work will always be recognized & rightly appreciated with growth in career & monetary aspects as per the industry standards.

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