JOB TITLE: Sr. Jira Administrator

LOCATION: Hyderabad

EMPLOYMENT: Full-time

ABOUT PHENOM

Phenom People is a Product based company, a leader in Talent Experience Management (TXM for short.) and a fast-growing company. The combination of Hyper-personalized experiences that attract and convert the right talent-Upskilling and growth opportunities to develop and retain top talent AI-enriched insights and marketing tools to improve recruiting efficiency-Robust analytics to make smarter data-driven decisions make us the best TXM leaders.

JOB SUMMARY

He / She should be Atlassian Cloud Certified with 8+ years of hands-on experience in the Administration Configuration and Maintenance, of Atlassian suite in various vertices like (installation, deployment, configuration, migration, upgrades, patching, provisioning, server management etc..) on multiple environments (MAC, Windows, and Linux).

He/She should have experience exclusive in JIRA Administration, analysis, design, development, Project management, Agile methodologies, Jira Service Desk, JIRA Core, Jira Agile 7.3.3, and knowledge in Confluence, Fisheye & Crucible, GIT, BIT BUCKET, MySQL, Groovy Scripting, ITIL Management., Collaboration tools, Continuous integration builds server configurations and management.

PROFESSIONAL EXPECTATIONS

• Jira Administration: Handle the overall administration of Jira, including user management, permissions, workflows, custom fields, automations and screens. Ensure Jira is properly configured and optimized to meet the needs of various teams and projects.
• Workflow Management: Design, implement, and customize workflows to align with the organization's processes and project requirements. Collaborate with stakeholders to gather requirements and ensure workflows are efficient and effective.
• Plugin Management: Evaluate, install, configure, and maintain plugins and add-ons to extend the functionality of Jira. Stay up to date with the latest plugins and assess their suitability for the organization's needs.
• User Support and Training: Provide technical support and guidance to users of Jira, including troubleshooting issues, answering queries, and training new users on Jira's features and best practices. Develop and maintain user documentation and knowledge base resources.
• Integration and Automation: Collaborate with development teams to integrate Jira with other tools and systems in the software development lifecycle. Automate routine tasks and processes using Jira's scripting and automation capabilities.
• Security and Compliance: Implement security measures and best practices to protect Jira data and ensure compliance with relevant regulations and industry policies. Monitor and audit user access and permissions to maintain data integrity.

PROFESSIONAL EXPERIENCE

• Manage and Configure Various Atlassian Tools like JIRA, Confluence, Crowd, Bamboo and Bitbucket in the organization.
• Expertise in Atlassian tools consolidations that involve Jira/Confluence server/cloud migrations and upgrades.
• Created Customized Dashboards, and JQL Filters and used them on gadgets.
• Created Customized Dashboards, JQL Filters and used them on gadgets. environments by backing up database, home directory and installation directory as well as addon
• Strong knowledge on Atlassian Crowd for central identity management.
• Created users on JIRA Internal Directory, Crowd and Active Directory (AI).
• Experience working with Continuous Delivery tools like GIT, Nexus and SonarQube.
• Experienced in Documentation of Product Installation Guides, Environment Preparations, and issue logs
• Good experience in generating effective tempo and eaZybi reports
• Good at Client Liaison, experienced in executing Onsite–Offshore project execution models, Proficient in document management, prioritize and complete multiple tasks.
• Basic MS SQL skills, running DB query and troubleshooting
• Experience with FTP and PGP file encryption (or similar)
• Strong working knowledge of flat files, XML files, and Excel spreadsheets
• Understanding of data format conversion
• Analysis and troubleshooting skills with good communication & presentation skills
• Knowledge in atlassian associated tools
• Experience with SAML, MFA, and Open Source into SSO technologies, IDP and/or SP-Init and other authentication technologies will be an added advantage.

YOU BRING

• Total 5+ years’ relevant experience is required
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Good communication skills
• Proven experience as a Jira Administrator, preferably in a complex enterprise environment.
• In-depth knowledge of Jira administration, including user management, permissions, workflows, and customization.
• Familiarity with agile methodologies and experience in supporting agile development processes using Jira.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.

WHAT DO YOU GET?

• Competitive salary
• Gain 2X experience
• Work directly with expert teams
• Fast-paced work environment
• Real time exposure

ABOUT PHENOM PEOPLE

Phenom is a global HR technology company with the purpose to help a billion people find the right job. Our SaaS platform Talent Experience Management (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimize strategy.

Phenom is not your average workplace - we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. By cultivating a culture that's as robust as our purpose, our staff comes to life with all the best qualities, radiating energy and positivity that extends out to their teammates, customers, and families. We believe living and working with a purpose brings amazing benefits, inspiring happiness, and motivation - and we serve our employees by creating memorable moments each day.

Phenom was named one of the 2019 Best Small Workplaces by Great Place to Work® and Fortune, as well as one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500.

With over 1,000 employees, the Phenom team is headquartered in the greater Philadelphia area, with offices in Canada, India, Israel, the Netherlands, and the United Kingdom, serving 300+ global employers.

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