This job position is based at our HQ in Eindhoven 📍
We follow a hybrid working policy and you will be required to come to our super cool office 1/2 times per week.
This is what you tell people at parties👋
I work at one of the fastest growing tech companies in Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies.
We have a high performing environment, we celebrate our wins and we crave for sharing and learning from our mistakes.
Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 23,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.
What you will do in this role 🧐
You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾
In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool.
As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.
Our perfect match 💗
You share our core values: