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Customer Marketing Manager



Marketing & Communications, Customer Service
Eindhoven, Netherlands
Posted on Saturday, December 24, 2022

This Is What You Tell People At Parties 👋

At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.

Who are we looking for? 🧐

We are looking for an experienced Customer Marketing Manager. You’ll own everything around customer marketing. From user communication, in-house customer events, enabling the content team to write convincing customer stories, and more. If you love helping users and are customer-centric, you’ll absolutely love this job. Our ideal candidate is ambitious, creative, very hands-on, and comfortable taking ownership of everything around customer marketing.

Our perfect match💗

  • At least 4 years of experience working in a customer marketing position.
  • You have experience working with customer advocacy programs including customer success stories, customer community building etc.
  • You have proven track-record of delivering and creating compelling content and a design eye for what great communication assets look like
  • Customer-centricity is your normal way of working and you enjoy understanding different audiences and geographies
  • Plan, develop and execute the customer marketing strategy
  • Understands the different customer lifecycle stages and the marketing messages and tactics that correspond with each phase
  • You are an excellent team player, who enjoys collaborating with both internal teams as well as external partners
  • Experience with B2B SaaS and/or Technology is a big plus

Your main focus will be to 🧐

  • Collaborate and strategize: You work closely together with the wider marketing team, cross-functional partners and management to gain deep understanding about how and what we need to communicate to our customers.
  • Measure and improve: You continuously monitor the impact of our customer marketing efforts and use this data to drive improvements across the board.
  • Create ROI driven customer marketing programs: Identify relevant customer segments for targeted marketing programs to deliver ROI-positive results


  • Working in an internationally oriented, certified Great Place to Work! 📌
  • A good salary that grows with the company and your accomplishments.
  • A flexible hybrid working model (1-2 days in the office when needed) and a dedicated 500€ budget to set up your home office
  • 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
  • After 3 years of employment, you get a sabbatical of 4 weeks from us.
  • Keep growing with a study budget of €2000,- per year!
  • Stay fit in our Sendcloud gym, weekly Bootcamp sessions, and weekly online yoga sessions! 🧘
  • Pension scheme.
  • Discount on health insurance.