This Is What You Tell People At Parties 👋

At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.

Who are we looking for? 🧐

We are looking for an experienced Customer Marketing Manager. You’ll own everything around customer marketing. From user communication, in-house customer events, enabling the content team to write convincing customer stories, and more. If you love helping users and are customer-centric, you’ll absolutely love this job. Our ideal candidate is ambitious, creative, very hands-on, and comfortable taking ownership of everything around customer marketing.

Our perfect match💗

• At least 4 years of experience working in a customer marketing position.
• You have experience working with customer advocacy programs including customer success stories, customer community building etc.
• You have proven track-record of delivering and creating compelling content and a design eye for what great communication assets look like
• Customer-centricity is your normal way of working and you enjoy understanding different audiences and geographies
• Plan, develop and execute the customer marketing strategy
• Understands the different customer lifecycle stages and the marketing messages and tactics that correspond with each phase
• You are an excellent team player, who enjoys collaborating with both internal teams as well as external partners
• Experience with B2B SaaS and/or Technology is a big plus

Your main focus will be to 🧐

• Collaborate and strategize: You work closely together with the wider marketing team, cross-functional partners and management to gain deep understanding about how and what we need to communicate to our customers.

• Measure and improve: You continuously monitor the impact of our customer marketing efforts and use this data to drive improvements across the board.

• Create ROI driven customer marketing programs: Identify relevant customer segments for targeted marketing programs to deliver ROI-positive results

Benefits🎉

• Working in an internationally oriented, certified Great Place to Work! 📌
• A good salary that grows with the company and your accomplishments.
• A flexible hybrid working model (1-2 days in the office when needed) and a dedicated 500€ budget to set up your home office
• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
• After 3 years of employment, you get a sabbatical of 4 weeks from us.
• Keep growing with a study budget of €2000,- per year!
• Stay fit in our Sendcloud gym, weekly Bootcamp sessions, and weekly online yoga sessions! 🧘
• Pension scheme.
• Discount on health insurance.