This is a hybrid position, we expect you at least 1 time per week in our HQ in Eindhoven.
This is what you tell people at parties 👋
At Sendcloud we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.
What you will do in this role 🧐
As Senior UX Researcher, you will be working on the Sendcloud platform and related services. Sendcloud integrates various carriers and e-commerce integrations in a fast and intuitive platform and focuses on streamlining and simplifying the shipping process. We release early and often, while maintaining high quality standards. As a UX Researcher, you will be responsible for one of our product domains, in which you will become an expert of our user needs and the future steps to add value to our user shipping workflow.
You will work closely with product, design, and other researchers to gather and contextualise user insights in all design stages, from open-ended exploratory research to iterative experiments and usability evaluations. Your successes will lie in turning research activities into appealing, actionable, and self-explanatory deliverables that designers and product managers can run with. You will work closely with designers to create and influence outputs that help teams to visualise a user’s experience with Sendcloud.
We are looking for someone who can focus on the details and get things done in agile fashion, while working on the big picture to move the organisation further towards a mature customer centric culture. A person with good communication skills, a strong knowledge of research and the ambition to take our research practice to the next level is our dream team mate.
Our perfect match 💗
Nice to have 😊
You share our core values;
Curious about the application process? Check it here!