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Customer Success Manager Benelux



Customer Service, Sales & Business Development
Eindhoven, Netherlands
Posted on Thursday, November 2, 2023

About the job
This is a hybrid position based at our HQ in Eindhoven (at least 2-3 times per week at the office).

This Is What You Say At Parties 👋
Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over 25,000 customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.

What You Will Do In This Role 🧐

  • Consultation: Understand customer needs and goals and translate them into action plans
  • Partner up with customers to uncover growth opportunities and/or value gaps.
  • Link customer business objectives and the adoption of Sendcloud’s key features
  • Be a strategic partner to the customer
  • Enable customer to achieve success by helping customers grow their business
  • Work with customers and cross-collaboratively with the different Sendcloud teams to deliver against success criteria.
  • Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact.

What you’ll need to have to be successful and happy in this role:

  • Bachelor's degree;
  • About 5 years of relevant experience gained in supply chain/logistics environment;
  • Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills;
  • Be commercially driven: Track record in sales, quota attainment or in successfully grown a book of business
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for Customers.
  • Fluent English and Dutch
  • Eligible to work in the Netherlands (EU)