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Technical Account Manager



IT, Sales & Business Development
Eindhoven, Netherlands
Posted on Thursday, November 2, 2023

About the job
This is a hybrid position based at our HQ in Eindhoven (at least 2-3 times per week at the office).

This Is What You Say At Parties 👋
Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over 25,000 customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.

What You Will Do In This Role 🧐

Our perfect match

  • You are passionate about playing a key role in enabling both Customers and internal stakeholders when it comes to their technical needs and account setup/launch requests.
  • You aim to deliver white-glove customer experience to both new and existing customers on the scope of technical configuration and account management.
  • You are passionate about collaborating with different stakeholders
  • You thrive on providing timely and accurate responses to customers while anticipating future needs and building confidence in our solutions.
  • You are interested in developing a strong understanding of Sendcloud’s technical setup, pricing systems, and product offerings
  • You enjoy learning new systems, products, processes and policies.
  • You are excited about serving as the point of contact and subject matter expert on Sendcloud business, operation, customer enablement, and revenue policies.
  • You love putting yourself in your customer’s shoes, enjoy solving problems, and identifying the root causes of issues.
  • You are passionate about working collaboratively with a highly distributed team and other departments to ensure a seamless customer experience and to drive renewal and expansion of your customer portfolio.

What you’ll need to have to be successful and happy in this role:

  • Bachelor's degree;
  • About 5 years of relevant experience gained in supply chain/logistics environment;
  • Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills;
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for Customers.
  • Fluent English and Dutch
  • Eligible to work in the Netherlands (EU)
  • Experience in interacting with Enterprise Customers
  • Proven aptitude for navigating through ambiguity