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Medical Staff Services Coordinator

Valera Health

Valera Health

New York, NY, USA
Posted on Tuesday, September 19, 2023

Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.

Why Valera?

We know how critical having access to quality mental health care is. We envision a world where people are able to receive the help they need from anywhere, and it starts with Valera Health.

At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.

Watch to learn more about Valera Health here!


Responsibilities include, but are not limited to:

  • Ensure strict HIPAA-compliant confidentiality with all healthcare-related data
  • Manage and review onboarding documentation
  • Set up and manage provider information in multiple platforms
  • Verify NPI’s and other provider enrollment information
  • Complete, submit, and follow up on credentialing requests and applications on a regular schedule that will result in faster turnaround times
  • Apply for provider licenses in collaboration with the provider
  • Ensure applications are full and complete and monitor submitted license applications weekly
  • Experience with licensing platforms, i.e IMLC, eNLC, state board websites
  • Supporting the compliance team with periodic reviews of NCQA policies
  • Serve as licensing and credentialing subject matter resource internally and externally
  • CAQH ongoing maintenance/ management
  • Resolve any deficiencies with credentialing or licensing in compliance with regulatory requirements.
  • Assist in interpreting state requirements and communicate with state licensing boards as needed.
  • Advanced skills in Excel and Google Sheets
  • Familiar with Internal credentialing process and Committee meetings
  • Interact with the Valera Health team in a manner that promotes teamwork, customer service and collaboration
  • Other duties as assigned

Preferred Qualifications

2 years of provider credentialing and licensing experience in a healthcare setting required

Home office capabilities (including secure internet access and private place to work)

Bachelor’s degree or Certification preferred


  • Decisiveness and attention to detail: you can catch even the smallest errors
  • Multi-tasking: you can seamlessly manage multiple projects with different timelines and varying processes
  • Resourceful: you usually have the answer, but when you don’t, you know where to find it
  • Responsiveness: you respond quickly to partners, clinicians, and co-workers. You hate to keep others waiting and feel satisfied knowing your specialized knowledge helps the team succeed
  • Continuous improvement mindset: you are always looking for ways to go from “good” to “great” in order to support team efficiency

Fair work deserves fair wages. At Valera, we value this role starting at non-exempt rate starting between $47k-$50k annually with the potential for an annual performance bonus.

Valera Health Mission Statement:

To provide compassionate mental healthcare to those who need it the most, when they need it the most.

Valera Health Values:

  • Follow the data, embrace change, and adapt purposefully
  • Build an authentic, inclusive, and engaged community
  • Collaborate and work as a team
  • Invest in our team members and their development
  • Incorporate diversity and equity every step of the way
  • Treat others with dignity and operate with integrity

Benefits include but not limited to:

  • Health Insurance
  • Vision/Dental
  • 401k
  • Paid Time Off
  • STD
  • Life Insurance
  • And many more

Be part of our mission!

We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we’d love to start the conversation.

We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Check us out on Linkedin!