We know how critical having access to quality mental health care is. We envision a world where people are able to receive the help they need from anywhere, and it starts with Valera Health.
Health Connector
Valera Health
This job is no longer accepting applications
See open jobs at Valera Health.See open jobs similar to "Health Connector" AXA Venture Partners.Seattle, WA, USA
Posted 6+ months ago
Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.
Why Valera?
At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.
Why we need you!
Valera health connectors are an integral part of each patient’s care team and guarantee that patients have a seamless experience entering care. The health connector serves as the first point of contact for potential patients and conducts the initial consultation.
Responsibilities of the Health Connector:
Conduct the initial patient consultation, which includes: overview of our service model, gathering patient demographic information/forms, reviewing insurance benefits, onboarding the patient, and scheduling with a provider
Provide an excellent customer service experience to prospective patients
Become a SME (subject matter expert) on the patient onboarding journey and all Health Connector workflows
Be involved in the growth of this team, attend weekly team huddles and monthly all-staff meetings
You will love this role if you:
Have an interest in behavioral health and use passion, compassion, and care to serve patients with behavioral health needs
Are comfortable with technology and using different platforms simultaneously
Are detail-oriented, organized, and able to juggle different priorities
Are willing to continue professional development through trainings such as mental health first aid, motivational interviewing, and crisis management
Qualifications:
Required:
A minimum of 32 hours of weekly availability, between the hours of 9:00am and 8:00pm EDT on Monday-Friday (preference given to applicants with availability from 12:00pm-8:00pm)
A background in behavioral health such as a BS in psychology, social work, social services, case management/coordination
Customer service experience (call/contact center or otherwise)
Experience or comfortable with crisis management
Experience working in an EMR/EHR (Athena, Cerner, DrChrono, Epic, etc.)
As this is a fully remote position, applicants must have access to a quiet, private workspace and a reliable internet connection
Preferred:
Bilingual in Spanish and/or Mandarin/Cantonese is a plus but not required
Comfort working in a fast-paced, changing environment
Critical thinking skills and a willingness to learn new things and take initiative
An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others
We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Fair work deserves fair wages. We at Valera support wage-transparency and value this role at between $20.20-$22.11 per hour with the potential for an annual performance bonus.
Valera Health Mission Statement:
To provide compassionate mental healthcare to those who need it the most, when they need it the most.
Valera Health Values:
- Follow the data, embrace change, and adapt purposefully
- Build an authentic, inclusive, and engaged community
- Collaborate and work as a team
- Invest in our team members and their development
- Incorporate diversity and equity every step of the way
- Treat others with dignity and operate with integrity
Benefits include but not limited to:
- Health Insurance
- Vision/Dental
- 401k
- Paid Time Off
- STD
- Life Insurance
- And many more
Be part of our mission!
We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we’d love to start the conversation.
We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job is no longer accepting applications
See open jobs at Valera Health.See open jobs similar to "Health Connector" AXA Venture Partners.