Why we need you!
Valera health connectors are an integral part of each patient’s care team and guarantee that patients have a seamless experience entering care. The health connector serves as the first point of contact for potential patients and conducts the initial consultation.

Responsibilities of the Health Connector:
Conduct the initial patient consultation, which includes: overview of our service model, gathering patient demographic information/forms, reviewing insurance benefits, onboarding the patient, and scheduling with a provider
Provide an excellent customer service experience to prospective patients
Become a SME (subject matter expert) on the patient onboarding journey and all Health Connector workflows
Be involved in the growth of this team, attend weekly team huddles and monthly all-staff meetings

You will love this role if you:
Have an interest in behavioral health and use passion, compassion, and care to serve patients with behavioral health needs
Are comfortable with technology and using different platforms simultaneously
Are detail-oriented, organized, and able to juggle different priorities
Are willing to continue professional development through trainings such as mental health first aid, motivational interviewing, and crisis management

Qualifications:
Required:
A minimum of 32 hours of weekly availability, between the hours of 9:00am and 8:00pm EDT on Monday-Friday (preference given to applicants with availability from 12:00pm-8:00pm)
A background in behavioral health such as a BS in psychology, social work, social services, case management/coordination
Customer service experience (call/contact center or otherwise)
Experience or comfortable with crisis management
Experience working in an EMR/EHR (Athena, Cerner, DrChrono, Epic, etc.)
As this is a fully remote position, applicants must have access to a quiet, private workspace and a reliable internet connection

Preferred:
Bilingual in Spanish and/or Mandarin/Cantonese is a plus but not required
Comfort working in a fast-paced, changing environment
Critical thinking skills and a willingness to learn new things and take initiative
An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others

We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Fair work deserves fair wages. We at Valera support wage-transparency and value this role at between $20.20-$22.11 per hour with the potential for an annual performance bonus.