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Staff Technical Program Manager

Wellth

Wellth

IT, Sales & Business Development, Operations
Los Angeles, CA, USA
Posted on Jan 29, 2025

Base Compensation: $195K - $209K USD

Use your experience to help people live healthier

Wellth is a fast-growing digital health startup headquartered in Los Angeles that recently raised a Series B from leading investors, including SignalFire. Our mission is to provide daily care motivation to people living with chronic conditions so they can make healthier choices every day.

We don’t assume that just providing a tool or a beautiful app will get results. We use behavioral economics, habit science, and technology to motivate and sustain behavior change in some of the US's highest-need and most underserved populations (think Medicaid and Medicare), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g., reducing hospitalizations by over 40%) and are scaling the company and team. We aim to be the category leader in improving health outcomes for hard-to-engage populations.

Our work saves lives every day. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact and influence.

Contribute to the team that builds modern user acquisition systems

You will be a key contributor to the team that solves problems such as:

  • Who are the best Health Plan patients to acquire?
  • Which Health Plan patient is the best person to reach out to now?
  • What channel is best for communicating with a specific Health Plan patient?
  • How can we use AI to optimize acquiring new users for our mobile app?
  • How do we predictably model the staffing to support enrollments of new users?
  • How do we reduce the costs of acquiring and enrolling users?

To solve those problems, you will:

  • Lead complex, multi-disciplinary software, marketing, and CRM projects from start to finish, managing multiple critical software workstreams.
  • Work with stakeholders to plan requirements, identify risks, recommend risk mitigations, manage project schedules, and communicate clearly with cross-functional partners across the company.
  • Be the point of contact for our executive team to report regularly on the progress of goals and projects and ask for leadership help as needed.
  • Eliminate waste and bottlenecks and optimize processes to improve efficiency for the company.
  • Define, socialize, and enforce standards across teams that contribute to high operational efficiency.
  • Be a thought leader in planning the team’s objectives, key results, goals, and team composition.
  • Be a model of the Wellth culture by effectively practicing its core values.

You will be a member of a diverse and supportive team.

You will work with:

  • Engineering teams to solve the technical challenges on the roadmap.
  • Data teams to instrument, measure, and prove ROI.
  • Product teams to ideate and groom potential new platform capabilities and discuss new business challenges to solve.
  • Internal teams to understand how to improve the systems to meet their business needs.
  • Our executive team to communicate the program's health, solicit guidance, and recommend opportunities.
  • Our Director of Engineering on your career development, supporting your technical and leadership growth.

You might be the candidate we’re looking for.

We’re looking for someone who has:

  • 8+ years of professional experience in a technical role, with at least 5 years in a technical program management role, working with multi-disciplinary teams.
  • Strong technical background with experience in developing, launching, and operating front-end and back-end services preferably in user acquisition, telephony, voice UI, or AI chat and ideally in a consumer healthcare environment
  • Experience working with engineering teams on building secure, scalable, resilient, reliable, and observable distributed systems.
  • Demonstrated proficiency in working with cross-functional product, engineering, and marketing teams.
  • Proven track record of successfully delivering on a program roadmap, meeting key results, goals, and objectives, aiding teams and organizations to be more metrics-driven..
  • Proficiency in developing annual and semi-annual operating plans and presenting those to internal stakeholders and leadership.
  • Proficiency in negotiation to help all teams achieve their respective goals.

We expect our candidates to:

  • Take ownership of all program roadmap, metrics, and goals.
  • Be a strong communicator with engineers, other cross-functional roles, and leadership. Your communications are timely, concise, and clear, whether written or verbal.
  • Pragmatic, balancing quality, speed, cost, and theory.
  • Make effective decisions by seeking options grounded with realistic constraints and recommending the best based on sufficient and reasonable data.
  • Influence without authority
  • Compliment the work culture.

In addition to the above, our ideal candidate has:

  • Extensive experience with marketing acquisition and CRM systems.
  • Workforce management forecasting
  • Managed AI systems to automate manual or costly processes.
  • Experience working with healthcare products and data.
  • Clear and concise communication and interpersonal skills to effectively collaborate with people with varied backgrounds.

You will enjoy working with us at Wellth.

The benefits of working with us include:

  • Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey.
  • Unlimited paid time off and generous parental leave program.
  • Competitive salary & commission structure.
  • Health, dental, vision insurance, and FSA/HSA plans.
  • Ability to have a positive impact on people who need it most.
  • Support of a highly dedicated team focused on building the future of healthcare.

Wellth is an equal-opportunity employer. We value diversity at our company and do not discriminate based on race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or other protected characteristics.