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Operations Performance Analyst (f/m/d)



IT, Operations
Berlin, Germany
Posted on Thursday, June 27, 2024

The Role

We are looking for a strong Operations Performance Analyst to lead in-depth analysis of our marketplace operations and drive performance improvement initiatives. You will be responsible for developing and maintaining comprehensive reporting systems for key strategic initiatives, reinforcing our culture of data-driven decision making. Your role will involve strong cross-departmental collaboration to identify key performance drivers and uncover new opportunities across multiple markets. You will also provide strategic support to senior management through ad hoc reporting and advanced business modelling.

Zenjob is on the mission to become the leading digital staffing platform delivering companies best staffing experience with the highest flexibility and reliability and workers the best choice and fair pay for side jobs. Our service is available in over 39 cities in Germany. Our growth financing round of $50 million (€45 million) from February 2022 is helping us to scale our platform and add new data-based automation features for our rapidly growing customer base.

Your role in our team

  • Performance Analysis: Drive rigorous analysis of our marketplace operations to effectively guide planning and drive performance improvement initiatives.
  • Reporting and Data-Driven Decision Making: Establish and maintain comprehensive marketplace-level reporting mechanisms to support data-driven decision making.
  • Operational Excellence: Closely monitor and review operational performance metrics; optimise, define and document new processes in collaboration with cross-functional teams.
  • Cross-departmental collaboration: Work closely with all departments to continuously identify performance levers and new growth opportunities across geographies.
  • Strategic support: Support senior management with ad hoc reporting, business modelling and other critical analytical tasks.

What you’ll bring

  • Undergraduate and/or postgraduate degree in business, information management, engineering, logistics, economics or other relevant field.
  • At least 3 years' experience in a fast-paced environment such as marketplaces, e-commerce, logistics or supply chain planning.
  • Strong experience in data manipulation and analysis using SQL and Python is essential. A solid understanding of Excel and data visualisation tools; familiarity with R is a strong plus.
  • Hands-On attitude with the ability to adapt to constant change and execute tasks effectively and efficiently.
  • Commitment to embodying our company values: honest, hungry, helpful and humble.
  • Excellent communication skills in English, both written and spoken. German language skills are an advantage.

What we offer

  • A supportive, open, and fun team that will have your back from day 1.
  • Twenty-eight days of vacation (increases based on tenure to up to 30 days), 1-day special leave paid for charity work, five days of paid educational leave, and the option of unpaid leave.
  • Hybrid work setup combining office & remote work (3 days from office, 2 days home), flexible working hours, bring your dog policy.
  • Ongoing focus on your personal development (annual development budget of EUR 750, mentoring opportunities, continuous career conversations)
  • Monthly 30 EUR subsidy on Urban Sports Club, 25% discount on FitX gym membership
  • Monthly 40 EUR credit for NAVIT- a sustainable mobility solution spanning public transport bike-sharing.
  • Tax-free meal allowance (saving EUR ~50 net per month!)
  • Quarterly team get togethers, budget for employees birthdays, winter & summer parties plus regular cultural talks & events.

If this sounds good, then we'd love to find out more about you! Apply and send in your application.

We invite you to explore our Career Page, follow our LinkedIn page, and connect with us on Instagram.

We are proud to be an equal opportunities employer. We are committed to assessing every qualified person according to their skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status or religion. It is not necessary to include your photo and age with your application.